Welcome to CozyUnderThings!
Thank you for choosing CozyUnderThings for your shopping needs. We are committed to providing you with high-quality products and an excellent shopping experience. If you’re not satisfied with your order, we’re here to assist you with returns.
Return Window
You have 20 days from the date of purchase to initiate a return. If you request a return within this timeframe, we will process it promptly.
Return Conditions
To ensure a smooth return process, please note the following:
- Items must be in their original condition and packaging.
- Items should not show signs of significant use, damage, or washing.
- Original tags and labels must be intact on the items.
Return Process
If you decide to make a return, please follow these steps:
- Contact us via email ([email protected]) providing your order number and reason for the return.
- We will provide you with return instructions and a return label.
- Package the item securely and attach the provided return label.
- Ship the item back to the return address provided.
Refund Handling
Once we receive and review your returned item, we will process your refund as soon as possible. The refund will be issued back to your original payment method.
Contact Us
If you have any questions about the return policy or need further assistance, please reach out to us via email at [email protected]. We are happy to address any inquiries.